Mayfield Medical Centres

Tel: 01803 495400

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Coronovirus (Covid-19) Alert

Shielding - Protecting those who are most vulnerable. The Government are writing directly to people this week (23rd March) whom they deem to be "vulnerable" depending on their medical background. The letter will advise these individuals to self isolate, in order to protect themselves and the population. Those affected will receive a letter in the post. Please refrain from contacting the surgery about this as we have no further information at this stage. We are working hard to continue to ensure the safety of our patients and thank you for your understanding at this time. More info here.

Please do not come to the surgery if you do not have an appointment.

This is in the interest of patient safety with the current COVID-19 (coronavirus) pandemic. We are now operating a full triage service before you are able to enter the building. This is a pandemic and guidance from the government is changing on a daily basis. Please go to the daily government public health information for the latest update.

Currently we are working on the basis that if you have a high temperature or a fever OR a new continuous cough, please refer to 111.NHS.uk to follow their guidance. If you don’t have access to the internet please telephone 111, we anticipate there may be delays in answering.

To protect others, DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL.

To access our services:

Please complete an E-consult which will be passed to a clinician to triage.  (Click on “Get an eConsult response within 24 hours” on the right hand side of the webpage.) You can email us at enquiries.mayfield@nhs.net. If you do not have access to the internet or if you don’t fulfil the criteria, in bold above, to contact 111 and believe you need to be seen urgently today please phone the surgery. We are expecting larger delays in answering than usual - please call 01803 495400.

Prescriptions:

We are suspending paper prescription requests until further notice to avoid spreading the virus.  Please order your prescription electronically.  You can do this via 1. Patient Access, 2. NHS App or 3. Email us at prescriptions.mayfield@nhs.net

Isolation Note:

If you have to stay at home because of Coronavirus, this is the Isolation Note for your employer.

Brixham Patients / New Road Site:

For business continuity purposes, we will be redirecting all Brixham patients that use our New Road site to our other sites at Cherrybrook Square and Totnes Road, Paignton. This will take effect from Tuesday 24th March 2020.

Many thanks for your understanding and cooperation to help us protect our patients and staff

Patient Participation Group (PPG) image Patient Participation Group (PPG)

What does a Patient Participation Group do?

Committee members are all volunteers and are firmly independent from the surgery management team.

PPG members are all patients and carers who are registered with Mayfield Medical Centre. Currently this includes both the Totnes Rd surgery plus the Cherrybrook surgery. 

We have recently been monitoring the appointments system and contributing ideas so the latest methods of making appointments are more clearly advertised.

We have been monitoring the process of obtaining new and repeat prescriptions. We have had meetings with the Pharmacist and provided suggestions on how best to inform patients of the several different methods of getting a repeat prescription.

We have been allowed to observe reception staff and their procedures for a day and later we produced a report on our findings.

At the Totnes Rd surgery we have had the cycle rack re-installed, and are currently talking to the surgery and Torbay council about improving access for prams and wheelchairs.

We have arranged for locked PPG suggestion boxes in the surgeries where anonymous or signed comments from patients and carers are accepted.

At our request the surgery has provided barriers at the Cherrybrook surgery reception to improve patient privacy.

We have set up our own newsletter, distributed by e-mail direct to members. Hard copy prints of the Newsletter are on display near the PPG notice board in the surgeries and can be picked up by any patient or carer.

An important part of our work is that a senior member of surgery staff is always in attendance at our meetings, so we are able to discuss face-to-face issues that are important to the patients.

What is the structure of the Patients Participation Group?      

Membership is open to all registered patients and carers of the practice. To join, a simple request is made via e-mail (see later), and after confirmation is obtained that the applicant is registered with the practice, contact details are added to the e-mail membership list.

All members are contacted by e-mail and invited to contribute to the agenda of meetings and raise issues. All members are sent minutes of meetings, notices, and also sent information on general NHS issues relevant to Mayfield Medical Centre patients and carers.

In addition, a group of 8 members have joined the PPG committee. These members are currently meeting about 4/5 times a year. Each meeting is about 2 hours long. The day and timing of PPG meetings can be varied to suit committee members, to encourage working age patients, patients with children, patients with special needs, and carers with irregular appointments to contribute.  All of us occasionally miss a meeting due to the other priorities in our lives. It’s not a problem.

The practice Manager attends our meetings to answer questions or seek advice and to report confidential information to us.   

About 75% of the committee’s work is by e-mail, drafting/editing letters and notices, commenting on local NHS news, sometimes attending NHS meetings and reporting back to the committee.

Do you have any non-medical comments and suggestions?

We continually need your comments or suggestions about any non-medical items, that are important to you.

Please contact us on mayfield.ppg@nhs.net, or put a message in our PPG letterbox at either surgery. We do not need to know your name.

How do I become a PPG member if I’m interested?

Contact mayfield.ppg@nhs.net  and inform us of your e-mail address, and tell us you would like to be a PPG member, and also tell us if you are interested in joining the committee.  We do not need any other information.

Your privacy is protected. The PPG only have the e-mail address you reported in your application.  PPG information circulated to members is sent from an ‘undisclosed recipients’ database. 

We very much look forward to hearing from you.