Tel: 01803 495400
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Shielding - Protecting those who are most vulnerable. The Government are writing directly to people this week (23rd March) whom they deem to be "vulnerable" depending on their medical background. The letter will advise these individuals to self isolate, in order to protect themselves and the population. Those affected will receive a letter in the post. Please refrain from contacting the surgery about this as we have no further information at this stage. We are working hard to continue to ensure the safety of our patients and thank you for your understanding at this time. More info here.
Please do not come to the surgery if you do not have an appointment.
This is in the interest of patient safety with the current COVID-19 (coronavirus) pandemic. We are now operating a full triage service before you are able to enter the building.
This is a pandemic and guidance from the government is changing on a daily basis. Please go to the daily government public health information for the latest update.
Currently we are working on the basis that if you have a high temperature or a fever OR a new continuous cough, please refer to 111.NHS.uk to follow their guidance. If you don’t have access to the internet please telephone 111, we anticipate there may be delays in answering.
To protect others, DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL.
To access our services:
Please complete an E-consult which will be passed to a clinician to triage. (Click on “Get an eConsult response within 24 hours” on the right hand side of the webpage.)
You can email us at email@example.com
If you do not have access to the internet or if you don’t fulfil the criteria, in bold above, to contact 111 and believe you need to be seen urgently today please phone the surgery. We are expecting larger delays in answering than usual - please call 01803 495400.
We are suspending paper prescription requests until further notice to avoid spreading the virus. Please order your prescription electronically. You can do this via 1. Patient Access, 2. NHS App or 3. Email us at firstname.lastname@example.org
If you have to stay at home because of Coronavirus, this is the Isolation Note for your employer.
Many thanks for your understanding and cooperation to help us protect our patients and staff
GP surgeries do not provide a minor injuries service.
If you have a minor injury you should either attend the Accident and Emergency department at Torbay Hospital, or the Minor Injuries Unit at Newton Abbot, Totnes or Dawlish Community Hospitals. You see can see the current live WAITING TIMES at each of these units by clicking here.
Minor injuries include things like:
If your injury is not serious, you can get help from a minor injuries unit or urgent care centre, rather than going to an A&E department. This will allow A&E staff to concentrate on people with serious, life-threatening conditions and will save you a potentially long wait.
Torbay Hospital’s Emergency Department (A&E) can be a busy place. If you have a minor injury or condition which you feel needs medical attention, but is not an emergency, it may be quicker to be seen at one of our Minor Injuries Units (MIU).
For examples of the type of injuries and conditions best treated at MIUs please see our Minor Injuries Units page. This page also includes information on location, opening times, x-ray availability, as well as those injuries and conditions that cannot be treated at MIUs. Alternatively, you can visit NHS Choices’ A-Z of health conditions and treatments.
If you’re not sure which service is best for you please phone 111 for guidance.
Please be aware the waiting times and number of waiting patients displayed is updated every five minutes and may have changed by the time you arrive at the unit.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Take a look at our "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.