Tel: 01803 495400
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Shielding - Protecting those who are most vulnerable. The Government are writing directly to people this week (23rd March) whom they deem to be "vulnerable" depending on their medical background. The letter will advise these individuals to self isolate, in order to protect themselves and the population. Those affected will receive a letter in the post. Please refrain from contacting the surgery about this as we have no further information at this stage. We are working hard to continue to ensure the safety of our patients and thank you for your understanding at this time. More info here.
Please do not come to the surgery if you do not have an appointment.
This is in the interest of patient safety with the current COVID-19 (coronavirus) pandemic. We are now operating a full triage service before you are able to enter the building. This is a pandemic and guidance from the government is changing on a daily basis. Please go to the daily government public health information for the latest update.
Currently we are working on the basis that if you have a high temperature or a fever OR a new continuous cough, please refer to 111.NHS.uk to follow their guidance. If you don’t have access to the internet please telephone 111, we anticipate there may be delays in answering.
To protect others, DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL.
To access our services:
Please complete an E-consult which will be passed to a clinician to triage. (Click on “Get an eConsult response within 24 hours” on the right hand side of the webpage.) You can email us at email@example.com. If you do not have access to the internet or if you don’t fulfil the criteria, in bold above, to contact 111 and believe you need to be seen urgently today please phone the surgery. We are expecting larger delays in answering than usual - please call 01803 495400.
We are suspending paper prescription requests until further notice to avoid spreading the virus. Please order your prescription electronically. You can do this via 1. Patient Access, 2. NHS App or 3. Email us at firstname.lastname@example.org
If you have to stay at home because of Coronavirus, this is the Isolation Note for your employer.
Brixham Patients / New Road Site:
For business continuity purposes, we will be redirecting all Brixham patients that use our New Road site to our other sites at Cherrybrook Square and Totnes Road, Paignton. This will take effect from Tuesday 24th March 2020.
Many thanks for your understanding and cooperation to help us protect our patients and staff
Across the UK today 6.5 million people are Carers, supporting a loved one who is older, disabled or seriously ill.
That’s 1 in 8 adults who care, unpaid, for family and friends.
A Carer is someone who provides unpaid help and support on a regular basis to a relative, neighbour or friend who is unable to manage at home due to age, a long term health condition or disability.
If you know of a Carer (including young people) who needs help, please contact us. Also check out the Carer's board in our lobby.
We think that there are 16,000 unpaid carers in Torbay. Are you one? Links about financial support, young carers, juggling work with caring etc..
If you're a carer, there are many organisations that can provide practical and financial help, as well as short breaks from caring. You can find information and advice here.
The Carers Trust has 144 carers' centres across the UK where you can find information, emotional support and training in skills such as first aid and stress reduction.
Looking after your loved ones can be tough, but you’re not on your own. Led by carers, we’re here to give you expert help & support.
As the UK's only national membership charity for carers, Carers UK is both a support network and a movement for change.
We talk to Katy Heard (Torbay Carers Service) & Ann Balsom (Carer) about the support available for unpaid carers.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Take a look at our "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.