Mayfield Medical Centres

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Complaints

We take all suggestions, concerns and complaints from our patients very seriously and do our very best to ensure that a consistent approach is undertaken at all times

Please click on the link below for our full complaints procedure which explains how we deal with any comments or complaints about the services we provide

You can contact our Complaints Manager, in writing at Mayfield Medical Centre, 37 Totnes Road, Paignton, TQ4 5LA.

For all complaints, comments, advice and support relating to community services and secondary care and for general advice relating to NHS services, contact the Patient Advice and Complaints Team (PACT):

Patient Advice and Complaints Team (PACT)

FREEPOST EX184 County Hall, Topsham Road, Exeter EX2 4QL

Tel: 0300 123 1672 or 01392 267 665

Email: pals.devon@nhs.net

Complaints process
Please click here for full information about the complaints process.
Health Complaints Advocacy Service
If you feel you have not had the service you expected from the National Health Service (NHS) and want to complain, the law says you have the right to have the support of an advocate. An advocate is an experienced worker who can help and support you to make your complaint.

Consult our doctors online

This may be used if you need to contact us for any reason, not just consulting a doctor.

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NON-EMERGENCY: Take a look at our "Get health information" page. Alternatively, call 111 for non-urgent medical advice.

MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.

EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)

If you do need to attend the emergency department at Torbay Hospital please read this leaflet.

Complaints

Complaints process

Health Complaints Advocacy Service

Consult our doctors online