Tel: 01803 495400
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Shielding - Protecting those who are most vulnerable. The Government are writing directly to people this week (23rd March) whom they deem to be "vulnerable" depending on their medical background. The letter will advise these individuals to self isolate, in order to protect themselves and the population. Those affected will receive a letter in the post. Please refrain from contacting the surgery about this as we have no further information at this stage. We are working hard to continue to ensure the safety of our patients and thank you for your understanding at this time. More info here.
Please do not come to the surgery if you do not have an appointment.
This is in the interest of patient safety with the current COVID-19 (coronavirus) pandemic. We are now operating a full triage service before you are able to enter the building.
This is a pandemic and guidance from the government is changing on a daily basis. Please go to the daily government public health information for the latest update.
Currently we are working on the basis that if you have a high temperature or a fever OR a new continuous cough, please refer to 111.NHS.uk to follow their guidance. If you don’t have access to the internet please telephone 111, we anticipate there may be delays in answering.
To protect others, DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL.
To access our services:
Please complete an E-consult which will be passed to a clinician to triage. (Click on “Get an eConsult response within 24 hours” on the right hand side of the webpage.)
You can email us at email@example.com
If you do not have access to the internet or if you don’t fulfil the criteria, in bold above, to contact 111 and believe you need to be seen urgently today please phone the surgery. We are expecting larger delays in answering than usual - please call 01803 495400.
We are suspending paper prescription requests until further notice to avoid spreading the virus. Please order your prescription electronically. You can do this via 1. Patient Access, 2. NHS App or 3. Email us at firstname.lastname@example.org
If you have to stay at home because of Coronavirus, this is the Isolation Note for your employer.
Many thanks for your understanding and cooperation to help us protect our patients and staff
“The best way to not feel hopeless is to get up and do something. Don’t wait for good things to happen to you. If you go out and make some good things happen, you will fill the world with hope, you will fill yourself with hope.” Barack Obama
"There can be no greater gift than that of giving one's time and energy to helping others without expecting anything in return." Nelson Mandela
We have the opportunity to pull together as a community and help those who really need help. Many are lonely, isolated, hungry and scared. Many are worried about money and where to find the next meal. Could you help out and give some time or donate some money to the food bank?
The Torbay Help Hub is now live.
The type of help people may need might be anything from fetching their shopping while they’re housebound, to walking their dogs, to providing a friendly ear and befriending over the phone. People of all ages are in need of help, and people from all walks of life are answering the call.
Contact us if:
Simply click here and complete the online form or 'phone:
Places in Torbay that can deliver food to you. We will develop & tidy up this list but here is the basic info to get you started....
Open every Tuesday, Wednesday and Thursday from 12-2pm at Christ Church, 102 Torquay Road, Paignton. Contact us on 01803 551866, 07895 925872 or email email@example.com if you need a referral for the food bank or if you feel able to donate food or cash - we would really value your help at this difficult time. Click here for our Facebook page
Click here for info about the Torquay Food Bank.
The Crafty Fox will be providing a network of local volunteers helping those self isolating to get some shopping, medication, dog walking etc.
A food bank is also available for those facing hardship, call 01803 669005 or email firstname.lastname@example.org The Torbay Cmmunity Help Hub helpline will also refer into the Crafty Fox when necessary. Local volunteers who would like to help please get in touch, we need you! Thank you.
Set up to support the NHS, needing an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the Covid-19 virus to stay well. Our doctors, nurses and other professionals will be able to refer people in and be confident that they have been matched with a reliable, named volunteer. The majority of tasks can be undertaken while social distancing and volunteers will receive guidance through our 'getting started pack'.
If you have to stay at home because of Coronavirus, this is the isolation note for your employer.
And here's some links you may find helpful:
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Take a look at our "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.