Tel: 01803 495400
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We take all suggestions, concerns and complaints from our patients very seriously and do our very best to ensure that a consistent approach is undertaken at all times
Please click on the link below for our full complaints procedure which explains how we deal with any comments or complaints about the services we provide
You can contact our Practice Manager, Mr Colin Whitford, in writing at Mayfield Medical Centres, 37 Totnes Road, Paignton, TQ4 5LA or by email at firstname.lastname@example.org
For all complaints, comments, advice and support relating to community services and secondary care and for general advice relating to NHS services, contact the Patient Advice and Complaints Team (PACT):
Patient Advice and Complaints Team (PACT)
FREEPOST EX184 County Hall, Topsham Road, Exeter EX2 4QL
Tel: 0300 123 1672 or 01392 267 665
Please click here for full information about the complaints process.
If you feel you have not had the service you expected from the National Health Service (NHS) and want to complain, the law says you have the right to have the support of an advocate. An advocate is an experienced worker who can help and support you to make your complaint.
Get an eConsult response
within 24 hours
Medical Care when we are closed
NON-EMERGENCY: Take a look at our "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.